EPIC (Experienced Professionals Increasing Commerce) Education Series: Effective Feedback

Description

Creating a culture that embraces candid feedback is one of the greatest challenges facing large organizations and small businesses today. Interacting internally is just as important as external communication.
     Direct Development CEO, Craig Krause will show, by use of videos, roll playing, discussions, and real-life examples, how to apply techniques and principles to vastly improve challenging feedback situations. We examine it from both perspectives: giving and receiving.

• Examine why constructive or ‘negative’ feedback is often avoided
or delivered in a way that is ineffective
• Discover two most important principles that contribute to a culture
where feedback is given with honesty and received with gratitude
• Discuss and employ eight techniques, that when applied to any
difficult conversation, will make it the most beneficial to both giver
and receiver - before, during and after dialogue